POLICIES AND PROCEDURES
Orders may be placed via phone, fax, E-mail or on our web site. In most cases,
orders placed by 3:00 PM Central Time are shipped the same day.
There is no minimum order.
In some cases a 20% deposit for non-stocking special orders is required.
We ship UPS. Your requests for special handling such as Next Day Red, Second
Day Blue, etc. are gladly accepted. AES is not responsible for any damages
incurred from the performance of this carrier.
Shipments are PPD/ADD. Residential-based businesses are subject to carriers’ residential
rates. All freight charges are subject to carrier’s dimension/oversize/weight
regulations. Shipping charges are non-refundable. Customer is responsible for
all freight charges for delivery on shipments that are not accepted or refused.
Refused shipments will be charged a 15% restocking fee. All claims for shortages
or mis-shipments must be made within 7 days of receipt.
All orders are shipped COD Certified Funds, which include Bank Check, Cashier’s
Check or Money order, unless you have previously been approved for Company
Check or Net Terms. UPS NO LONGER ACCEPTS Cash or Certified Check. Visa, MasterCard,
Discover and American Express accepted.
Accounts may be established as either COD, Credit Card, or Net Terms. An AES "Full
Credit Application" must be completed and approved to allow Net 30
Day payment terms. No shipments will be made to any past due accounts. If a
delinquent account is sent to collection, the customer will be responsible
for all collection charges and associated legal fees.
All claims for damage or loss are to be made through the freight carrier. If
your package arrives with exterior damage or signs of tampering, notify the
carrier immediately. (Note: please retain all boxes, packaging, instructions,
etc.)
As a Wholesale Distributor, AES is bound by the return policies of the various
manufacturers we represent. Call for specific policies. Returned non-defective
merchandise is subject to a 15-20% re-stocking charge. All returns are for
credit only.
PRODUCTS THAT HAVE BEEN ABUSED WILL NOT BE ACCEPTED BY AMERICAN
ELECTRONIC SUPPLY FOR CREDIT OR REPLACEMENT!
No product will be accepted for return to AES without an “RA” number.
All returns must be shipped freight prepaid and double boxed with the “RA” number
displayed prominently on the outside of the shipping carton along with the
number of cartons shipped (ex. 1 of 4, 2 of 4, etc.). All returns must be complete
with original boxing, parts, adapters, accessories, instructions and warranty
cards. “RA” Numbers must be obtained from your AES sales person.
Your invoice information must be provided by you when requesting an “RA”,
and that “RA” number is only valid for 30 days. When authorization
for return is issued by AES, you, as the account, certify that the merchandise
being returned is the same current product, complete and in the same condition
as when received from AES. On the aforementioned returned products, and for
which AES does not receive credit from it’s vendors due to “out-of-warranty”,
initial failure, abuse or incomplete, you agree to accept those products back
from AES and remit immediate payment to AES. AES will not handle repairs. Returns
will be credited at the price paid on the invoice or the current selling price,
whichever is lower.
American Electronic Supply (Seller) passes along to its customers solely those
warranties extended by its vendors. Seller does not itself warrant any product
which it sells. There are no warranties, express or implied, of merchantability,
or fitness for a particular purpose or otherwise, which extend beyond the
description on the face hereof. In no case shall seller be liable to anyone
for any consequential or incidental damages for breach of this or any other
warranty, express or implied, or upon any other basis of liability whatsoever,
even if the loss or damage is caused by its own negligence or fault. Seller
does not represent that the products it sells may not be compromised or circumvented;
that the products will prevent any personal injury or property loss by burglary,
robbery, fire or otherwise; or that the products will in all cases provide
adequate warning or protection.
Customer understands that a properly installed and maintained
alarm may only reduce the risk of a burglary, robbery or fire without
warning, but it is not insurance or a guarantee that such will
not occur or that there will be no personal injury or property
loss as a result. Consequently, seller shall have no liability
for any personal injury, property damage or other loss based on
a claim the product failed to give warning. However, if it is held
liable, whether directly or indirectly, for any loss or damage
with respect to the products it sells, regardless of cause or origin,
its maximum liability shall not in any case exceed the purchase
price of the product, which shall be the complete and exclusive
remedy against Seller.
By placing an order, customer accepts all terms,
conditions and policies herein.
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